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TRAINING COURSE TIMETABLE Day 1
08:30 Hrs Registration 08:45 Hrs Introduction Introductions Presentation of the course, aims and objectives 09:15 Hrs Introduction to Quality Basic Quality Terms, Types of Audit , Historical Evolution of Quality Management Systems, Roles and Responsibilities of Accreditation and Certification Bodies, Presentation of main Quality Management Principles 10:30 Hrs Break 10:45 Hrs ISO 9001 requirements presentation with reference to ISO 9004 13:00 Hrs Lunch 13:45 Hrs ISO 9001 requirements presentation d ( Continue ) 16:15 Hrs Break 16:30 Hrs Team Exercise: Quality Policy The delegates work in groups . Each member or the group will present the subject and activities of their own company. The group will select one of these companies and write the Quality policy, against the requirements of ISO 9001:2000 standard The group will appointee a representative to present the Quality Policy 18:00 Hrs Team Exercise: Documentation I. Delegates will work in groups and will be asked to identify documentation (records, forms, documents and procedures), which is required to verify compliance with ISO requirements. The delegates will define the appropriate documentation for ISO 9001:2000 clauses presented by now 19:00 Hrs Day Review 19:15 Hrs Day 1 Test 19:30 Hrs End of Day 1
Day 2
08:30 Hrs Review of Day 1 Test Results 08:45 Hrs ISO 9001 requirements presentation ( Continue ) 10:15 Hrs Break 10:30 Hrs ISO 9001 requirements presentation (Continue) 12:00 Hrs Team Exercise: Documentation ÉÉ . Delegates will work in groups and will be asked to identify documentation (records, forms, documents and procedures), which is required to verify compliance with ISO 9001 rest clauses 13:00 Hrs Lunch 13:45 Hrs Quality System Documentation . The tutor presents the different categories of documents, which belong to Quality Management System Documentation and how an organization should cover ISO 9001 documentation requirements. 14:00 Hrs Quality Manual Exercise. The delegates will be given a quality manual and will be requested to review the Quality Manual against ISO 9001 requirements 15:15 Hrs Break 15:30 Hrs Quality Manual Exercise Presentation 16:00 Hrs Processes Flow Exercise: The delegates will be given a flow chart, which includes the main processes of a chemical company. Delegates will be asked to identify potential mistakes in the flow chart and to document their answer 17:30 Hrs Quality System Assessment Preparation. Presentation of the requirements of ISO 19011 related with the preparation and planning an assessment of a QMS 19:00 Hrs Day Review 19:15 Hrs Day 2 Test 19:30 Hrs End of Day 2
Day 3
08:30 Hrs Review of Day 2 Test Results 08:45 Hrs Quality System Assessment Preparation ( Continue ) Requirements of ISO 19011 standard for Document Review 09:45 Hrs Audit Program Team Exercise The delegates work in groups. Each member of the group will present the subject and the activities of their own company. The group will select one company and will write a detailed audit program, based on: a . The information given from the member of the group b. The requirements of ISO 9001:2000 standard c. The requirements of ISO 19011 standard 10:15 Hrs Break 10:30 Hrs Audit Program Team Exercise Presentation 11:00 Hrs Objective Evidence Exercise The delegates will review the ISO 9001:2000 standard and determine the objective evidence of conformance that they would search as auditors of a QMS system. The tutor will designate the delegates with certain clauses of the standard. 12:30 Hrs Quality System Assessment. Presentation of the requirements of ISO 19011 standard regarding carry out an on-sight audit. 13:00 Hrs Lunch 13:45 Hrs Quality System Assessment ( Continue ) 15:15 Hrs Break 15:30 Hrs Roles and Responsibilities of the Auditor. Presentation of the requirements of ISO 19011 standard regarding the roles and responsibilities of the auditor. 16:00 Hrs Auditor and auditee roles and responsibilities exercise The delegates will be asked to put in sequence actions, which are carried out during audit and define who is responsible for each action 16:45 Hrs Team Exercise: “First Day of the Audit”. Working in groups of 3-5 people , delegates will role play the case study scenario and make comment on the technique, planning and conduct of the audit, as well as probable non conformities. 18:00 Hrs Team Exercise: Identification of “good and bad” audit practices The delegates will present the findings of the exercise and will comment on the planning and performance of the audit 18:45 Hrs Day Review 19:00 Hrs Day 3 Test 19:15 Hrs End of Day 3
Day 4
08:30 Hrs Review of Day 3 Test Results 08:45 Hrs Audit Report Writing . The tutor explains how an audit report will be documented including non – conformity report, categorizing of non- conformity, audit findings documentation, corrective action assessment 09:45 Hrs Categorizing Non Conformities Exercise. The delegates will categorize Non Conformities 10:15 Hrs Break 10:30 Hrs Categorising Non Conformities Exercise Presentation 11:00 Hrs Writing a Non Conformity Exercise. The delegates will be given scenarios and they will be asked to identify non-conformities or observations and document their report 11:30 Hrs Writing a Non Conformity Exercise Presentation 12:15 Hrs Team Exercise: “Audit Performance” . Delegates will work in groups and will be asked to identify areas within the case study where they feel that non conformities are present against the requirements of ISO ISO 9001 :2000 standard and document their findings in a written report They will be asked to present their report during the “closing meeting” of the audit 13:00 Hrs Lunch 13:45 Hrs Team Exercise : «Performing an audit» (Cont) 14:30 Hrs Team Exercise: «Performing an audit», “Closing Meeting” 15:15 Hrs Break 15:30 Hrs Exercise: Definition of Corrective Actions. The delegates will be asked to define the appropriate corrective actions in order to erase non conformities 16:15 Hrs Review of the specimen examination paper. Discussion with the delegates about the specimen examination paper and presentation of final exam scheme 18:15 Hrs Day Review 18:30 Hrs Day 3 Test 18:45 Hrs Discussion with tutors The delegates can make to tutors any question with regard to the course 19:15 Hrs End of Day 4
Day 5
08:30 Hrs Review of Day 4 test results 08:45 Hrs The Registration Scheme. Presentation of national and international personnel registration scheme and IPC certification rules 11:00 Hrs Break 11:15 Hrs General instructions with regard to the course The delegates will be asked to evaluate the training course and the tutors will given instructions to the delegates about the participation in final exam 11:30 Hrs Final Exam 13:30 Hrs End of Course
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